Shipping & Tracking
How long does shipping take?
Current Processing Time: 1-3 Business Days
Germany : 5-10 Business Days
Which countries do you ship to?
We currently ship to Germany only. (Upcoming expansion to Austria, Switzerland, France and Portugal)
Do you offer free shipping?
Yes, we offer free shipping for orders over €45, Please refer to our shipping policy for specific details.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to follow your package. And for more info click our Track Order page.
Do you offer international shipping?
At the moment, we ship to Germany only. Please keep posted for future international expansions.
Returns & Exchanges
What is your returns policy?
You can return your items within 14 days of purchase. Items must be unused, in the original packaging, and in the same condition as when received
Are there any items that cannot be returned?
Personalized items cannot be returned unless they arrive damaged or defective.
How do I request a return or exchange?
Contact us at support@lilhandsfeet.com or via our live chat at the bottom of the page to initiate a return or exchange.
Do I have to pay for return shipping?
Yes, currently customers are responsible for return shipping costs.
How long does it take to process a return or exchange?
Once we receive the returned item, refunds or exchanges are processed within 5-7 business days.
Quality & Fabric
What materials are used for your products?
Our products are made from high-quality, skin-friendly fabrics like faux fur, cotton, and microfiber polyester—ensuring comfort and durability for your little ones.
Are your fabrics safe for sensitive skin?
Yes, we prioritize safety. All of our fabrics are hypoallergenic and gentle on sensitive skin, perfect for children.
Do the products fade or lose their quality over time?
Our products are designed with durability in mind, resisting fading and wear, even after multiple washes.